Reference

Understand Your Account Terms Before You Start

These terms set out how your 98online account works — what you agree to when you open one, how transactions through bKash, Nagad, and Rocket are handled, and what conditions apply to your use of the platform.

Account use conditionsbKash, Nagad, Rocket wallet termsEligibility by local lawAccount suspension rulesHow to raise a dispute

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TERMS CONTACT PATHS

Reach Us About Any Terms Question

If a clause in these terms is unclear, or you believe a decision made against your account conflicts with what is written here, our support team is the right starting point. You can raise a query through live chat directly from your account dashboard, or send a written request via email for matters that need a documented response. We handle account-related terms queries separately from general gameplay support, so flagging the nature of your question upfront helps us connect you with the right team member faster.

Live Chat Access live chat from your account dashboard to raise a terms query in real time. Our team will note your case and respond with the relevant clause or action.

Email Support Send a written request for account decisions, dispute records, or formal terms clarifications. Email gives you a documented trail of the exchange for your own records.

Account Dashboard Log in to your account to review your transaction history, wallet activity across bKash, Nagad, and Rocket, and any formal notices we have sent to your account.

HOW WE APPLY POLICY

How 98online Handles Your Account Under These Terms

These terms are not a formality. Every clause here reflects how we actually manage accounts, process wallet transactions, and handle disputes. If something in your account history does not match what these terms describe, that discrepancy matters to us and we want to hear about it through the proper channel.

Wallet Transaction Records

Every bKash, Nagad, and Rocket transaction tied to your account is logged with a timestamp and reference. You can request a transaction record through your dashboard at any point.

Account Security Practice

Your account access is protected by OTP verification at login. If you believe someone accessed your account without your permission, contact support immediately to trigger a security review.

Dispute and Review Process

Raise a formal dispute through email support with your account ID and the transaction reference. We review disputes against our terms record and respond within the timeline stated in your case confirmation.

Terms Update Notification

When we revise these terms in a way that affects your account or wallet conditions, we notify you through your registered account before those changes take effect, giving you time to review.

What These Terms Cover and How They Apply

98online Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening and using a 98online account, you confirm that you have read these terms and agree to operate within them. These terms apply to every interaction with the platform — account registration, wallet deposits via bKash or Nagad, withdrawals through Rocket, sports betting activity, and

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any promotional participation. We may update these terms periodically, and continued use of your account after an update takes effect means you accept the revised version. When changes are material, we will communicate them through your registered account channel before they apply. Eligibility to use this
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platform depends entirely on the laws in your location — we do not represent that access is lawful in every jurisdiction, and it is your responsibility to check local regulations before opening or maintaining an account. Accounts that are found to be used in restricted regions
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may be suspended without prior notice until eligibility is confirmed. Your account is personal and non-transferable. Any attempt to share, sell, or operate an account on behalf of another person violates these terms and may result in permanent account closure. All payment activity — whether you
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send via bKash, Nagad, or Rocket — is tied to the verified identity on your account and cannot be redirected to a third-party wallet.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms and Conditions

Below are the questions we see most often about how these terms work in practice — from account eligibility to wallet rules and what happens if you disagree with a decision.

Yes. All wallet transactions — whether sent via bKash, Nagad, or Rocket — are covered by these terms. Each deposit and withdrawal must match the verified identity on your account.

Access depends on your local law. If your account activity is detected from a restricted region, we may suspend the account until eligibility is confirmed. We recommend checking local regulations before use.

No. Your account is strictly personal and non-transferable. Sharing or operating an account on behalf of another person violates these terms and may result in permanent closure of the account.

When a material update is made, we send a notification to your registered account before the change takes effect. Continuing to use your account after that date means you accept the revised terms.

Contact our support team via email with your account ID and the relevant transaction or decision reference. We will review the case against the terms record and communicate our findings in writing.

Withdrawals must go to the wallet registered and verified under your account name. We do not process withdrawals to third-party wallets, regardless of which payment method you used to deposit.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfobKash Easytopup App98online App InfoAbout Us

Understand Your Account Terms Before You Start

Reach Us About Any Terms Question

How 98online Handles Your Account Under These Terms

Wallet Transaction Records

Account Security Practice

Dispute and Review Process

Terms Update Notification

Common Questions About These Terms and Conditions

01 Do these terms apply to deposits made via bKash, Nagad, and Rocket?

02 What happens if I use the platform from a region where it is not eligible?

03 Can someone else use my 98online account on my behalf?

04 How will I know if the terms have been updated?

05 What should I do if I disagree with an account decision made under these terms?

06 Are there any restrictions on how I can withdraw to my Rocket or Nagad wallet?

Terms & Conditions

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