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Understand Your Legal Standing on 98online

Access to 98online and the account services connected to bKash, Nagad, and Rocket depends entirely on your local law and the eligible regions we serve.

Eligibility depends on local lawAccount access subject to regional reviewbKash, Nagad, Rocket wallet terms applyPolicy updates notified via accountContact support for legal queries
98online Understand Your Legal Standing on 98online
LEGAL CONTACT PATHS

Reach Us on Policy and Account Matters

If a legal clause affects your account directly — a restriction you did not expect, a wallet transaction flagged for review, or a request to see what data we hold — our support team is the right first contact. Raise the issue clearly, include your account reference, and we will route it to the correct internal team. We handle account-related legal queries separately from general help requests, so be specific about whether your question is about eligibility, data, or a transaction dispute.

Account Legal Queries Write to our support team with your account reference and the specific policy clause you are querying. We route legal questions separately from general account help.
Wallet Dispute Support For bKash, Nagad or Rocket transactions that have been flagged or held, contact support with the transaction reference and wallet number so we can investigate.
Data and Privacy Requests To request a copy of your account data or ask us to correct a record, submit a written request through your account message thread and we will respond within our stated policy window.
HOW WE HANDLE POLICY

Account Security, Data and Your Legal Rights

We apply consistent security practices across every account on the platform. Your account credentials, wallet references for bKash, Nagad, and Rocket, and your transaction history are stored with access controls that limit who inside the organisation can view them. If you believe your account has been accessed without your authorisation, contact support immediately and we will lock the account pending investigation. Data is retained for as long as your account is active, and for a further period required by our operational compliance obligations. You have the right to ask what data we hold and to request corrections where something is factually wrong.

Data Storage

Your account data, including wallet references for bKash, Nagad and Rocket, is stored with role-based access controls. Only authorised internal roles can view transaction records.

Account Security

We use session-level encryption across the platform. If you suspect unauthorised access, contact support straight away and request an immediate account lock while we review.

Data Retention

We keep your account data while your account is active and for the period our compliance obligations require after closure. Retention periods are not indefinite.

Your Rights and Corrections

You can ask to see the data we hold on your account and request a factual correction at any time. Submit the request through your account message thread for tracking.

Common Legal Questions from 98online Account Holders

These are the questions we receive most often about account eligibility, data handling, wallet policy and your rights under these terms. If your question is not covered here, raise it directly through support.

Yes. Access depends on your local law and whether your region is eligible. We do not make that legal determination for you — confirm your eligibility before opening or continuing to use an account.

If our review finds your region is not eligible, access may be restricted or the account closed. Any wallet balance connected to bKash, Nagad or Rocket would be handled according to our account closure policy.

Yes. Submit a data access request through your account message thread. We will confirm what records we hold and send them within our stated policy response window.

We send policy update notices to your registered account. Continuing to use the platform after a notice counts as acceptance of the revised terms, so read updates when they arrive.

Contact support with your bKash transaction reference and account ID. Legal or compliance holds on wallet transactions require internal review, and support will route your case to the right team.

Data is retained for the period our compliance obligations require after account closure. It is not kept indefinitely. You can ask for details through a written request to support.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.